Please take the time to read these important safety tips, which are adapted from guidelines published  by Eroma:

Focus on the First Burn

When you light your candle for the first time, always allow the wax to burn so that it melts across the entire surface of the candle to the edges of the container. This will promote an even burn for the duration of the candle's life. 

Consider Candle Storage

Candle waxes and fragrances are sensitive to both temperature and light, so try to be careful when storing candles. Try to always store your candles in a cool, dry place away from direct sunlight. This will help protect it from discolouration and fading.

Wick Trimming

Ensure that your wick is always kept trimmed to 5mm long. We recommend trimming the wick every three hours of burn time. When trimming, always extinguish the flame, let the candle cool down to room temperature, remove any wick debris and then trim the wick before relighting. 

Try to avoid burning candles for more than three hours in one sitting. We suggest that after burning a candle for three hours, you should allow the candle to cool for two hours before relighting.

Remember to also continually re-position your wick to keep it centred so as prevent the container being exposed to heat from the wick flame.

When to Discard Candle

Always monitor the amount of remaining wax in a candle container. Once the wax falls below the half-inch mark (1.27 centimetres), discontinue use immediately. The container can heat up when the flame nears the base of the jar and there is not much remaining wax. Following this rule will help prevent heat damage to the container and the surface surrounding the candle and reduce the chances of causing an uncontrolled fire. Remember that candles burn at temperatures of hundreds of degrees Celsius.

Extinguishing Candle

Always use a proper candle snuffer to extinguish your candles as this will prevent the wick from moving and wax from spilling. This will also assist in maximising your burn times. 

To extinguish the candle flame, use a snuffer or carefully dip the wick into melted wax and then straighten to prevent smoking and prevent hot wax splatter. Try to avoid blowing candle flames out and do not extinguish with water as this can cause containers to break. 

Spilt Wax Removal

If you accidentally spill candle wax, ensure that you let it harden so it can be easily removed in pieces. Cover it with paper towels, newspaper or similar spare material you have lying around and gently press with an iron on low heat. The spilt wax should melt and absorb into the paper.

Blackened Edges of Glass

If your candle glass starts to blacken with use, remember to keep the wick trimmed. Also always wait until after the candle is extinguished and cooled before removing the black marks with a dry paper towel.

Maximising your Scent Throw

In order to maximise the distance reached by your candle's scent in a room, keep doors and windows closed and burn for 30 minutes. Opening windows and doors will help the scent to disperse. 

Common Sense

It is important that you follow these safety rules when burning candles and melts:

  • Never leave a burning candle unattended. Extinguish all candles when you leave a room or before going to sleep.
  • Never place a burning candle within two feet (60cm) of clothing, books, curtains or anything flammable.
  • Keep lit candles away from draughts, ceiling fans and any air currents. Any form of air current can cause uneven burning, smoking, diminish the scent throw and even decrease the burn time.
  • Trim the wick to 5mm each time the candle is lit. This helps prevent the flame from getting too large.
  • Keep candles out of reach of children and pets.
  • Place candle holders on a stable, heat-resistant surface that is sturdy and large enough to catch any melted wax.
  • Always read directions for use and safety provided with the candle, and extinguish a candle if the flame gets too close to the candle holder or container.
  • Place burning candles at least 10cm apart from one another.
  • A burning candle should not be used as a nightlight.
  • A candle should not be burned for more than three hours at a time.
  • Do not burn the candle if the container is cracked, chipped, scratched or damaged in any way.
  • If the candle is burning correctly, it should be constant (not flickering), teardrop shaped and upright.